RETURN & REFUND POLICY

Thanks for shopping with Sun Supply PV, LLC. We want to make sure you have a rewarding
experience while you’re exploring, evaluating, and purchasing products from our website.

If you are not satisfied with your purchase, please contact Customer Support for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. The product must be returned to the appropriate Sun Supply PV order center within 14 calendar days of the issuance of the RMA. All physical products must be packed in the original packaging including any accessories, manuals and documentation that shipped with the product. If the item is returned in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.

BUYERS REMORSE

How to request a refund prior to shipping:

• Contact us at support@sunsuppv.com or call 888.764.2588 (9am-4:30pm pacific).
• Please have your invoice # ready.

How to request a return and refund after shipping:

• Within 14 days of receipt of your product:
  Contact Customer Support to make arrangements for a return and receive a Return Material Authorization (RMA) number.
• Ship the product to Sun Supply PV.

NOTE – Sun Supply PV recommends that you:

• Use a carrier that offers shipment tracking for all returns.
• Insure your package for safe return to Sun Supply PV or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
• If you choose not to (1) Use a carrier that offers tracking and (2) Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

A refund will be processed within 2 weeks of receipt of the product at Sun Supply PV.

Please note that Sun Supply PV does not permit the return of, or
offer refunds for, the following:

• Any installed products
• Solar Permit Plan Drawings
• Products obtained as part of a bundle with other equipment
• Products distributed by another company
• Products obtained by any customer in any other country other than the United States
• Shipping charges
• Credit Card and/or Paypal service charges, typically 3%
• Any other services provided by Sun Supply PV

DEFECTIVE & DAMAGED ITEMS

Prior to installation, If customer discovers what is believed to be a defect for any product, please contact Sun Supply PV as soon as possible. Sun Supply will cover return shipping and send out an exchange. If the defect is discovered after installation, it becomes a product warranty issue and customer will need to contact the manufacturer for a warranty claim. All warranties are through manufacturers.

Items damaged in shipping are covered by our shipping insurance. Please inspect all items at the time of delivery and notate any damage or potential damage with the delivery driver and make sure it gets written as such on the delivery paperwork that you sign. If you sign without a damage or possible damage notation, you are agreeing that you have received that shipment in good condition. If signed for in good condition, any damage will not be covered by shipping insurance, and Sun Supply will not be able to replace the damaged item at no cost.

IF RECEIVING SOLAR MODULES (PANELS): Upon receiving your delivery from freight carrier, customer must notate on paperwork “Pending inspection for internal damage” even if everything looks perfect. This will give us some recourse with the carrier for a freight claim if you unpack your pallet and find damage after delivery. Customer must inspect all products for damage within 48 hours.

Return & Refund Policy terms subject to change without notice.